00Introduction
At Data4Sales, we are committed to protecting your privacy. This Privacy Policy applies to the information and data that Data4Sales collects when you interact with us on our websites or through other touchpoints (for example, when you contact us or attend one of our events) and when you use our products and services. It describes how we collect, receive, use, store, share, transfer, and process your Personal Data, as well as your options and rights regarding it, including your rights of access and correction. If you do not agree with this Privacy Policy, you should not use our websites or the Subscription Service.
Our customers may collect and manage Personal Data when using the Subscription Service. Data4Sales processes that data as a data processor, acting on the instructions of our customers. Our customers, as data controllers, must comply with any regulations or laws requiring them to inform, notify, or obtain consent before collecting Personal Data from their own customers through the Subscription Service. Please see the section “Information We Collect and Process When You Use the Subscription Service” and our Customer Data Processing Agreement.
We update this Privacy Policy periodically, and we recommend that you review it from time to time. We will post any changes on this page. If the changes are significant, we will notify you more prominently via email or, if you are subscribed to our products and services, through notifications in your Data4Sales account. Terms not defined in this Privacy Policy have the meanings set forth in the Data4Sales Customer Terms of Service.
Any information relating to an identified or identifiable individual. This information is protected in the same manner as personal data or personally identifiable information under applicable data protection laws (as defined in the Data4Sales Data Processing Agreement).
If you have any questions about this Privacy Policy or the processing of your Personal Data, please contact us.
01WhatInformation We Collect About You
a. Information you provide to us
When you interact with us on our websites or use the Subscription Service, we may collect Personal Data and other information, as described below.
When you visit our websites
We collect Personal Data when you fill out web forms or interact with our sites—for example, when you subscribe to the Data4Sales blog, register for a webinar, or request support. We may ask for your email address, first and last name, job title, and similar professional information. You can browse some sections of our sites without providing any Personal Data.
Information on INBOUND and Other Events
When you register for INBOUND or a Data4Sales event, we collect information such as your name, address, phone number, and email address. We use this information to communicate with you and, in some cases, to facilitate your registration. In addition, we may share your registration information with INBOUND’s service providers to provide you with event information and to enhance your experience at INBOUND or future Data4Sales events.
Account and User Information
We collect Personal Data when you create a Data4Sales account, create or modify user information, set preferences, or provide any other related information to access or use the Subscription Service.
Payment Information
We collect payment and billing information when you sign up for paid products or services. For example, we may ask you for a billing address or a billing contact for your Data4Sales account. If you provide us with payment information, we use it only as you authorize and in accordance with this Privacy Policy.
You may also provide payment information when purchasing products or services, such as a credit card number or bank account number. We use secure third-party payment providers to handle payment processing, and payments are collected through a secure payment process.
Customer Testimonials
We publish customer testimonials and comments on our websites, which may contain Personal Data. Before publishing a customer’s name and testimonial, we obtain their consent via email or through other agreements between the customer and Data4Sales.
b. Information we collect and process when you use the Subscription Service
Log Files
When you visit our websites or use the Subscription Service, we automatically collect information about your device’s hardware and software. This may include your IP address, browser type, domain names, Internet service provider (ISP), the files viewed on our site (e.g., HTML pages or graphics), operating system, browsing data (clickstream), access times, and referring site addresses.
Usage Data
We collect usage data when you or users of your Data4Sales account interact with the Subscription Service. We engage third-party providers to collect this data and only share it with them in a de-identified form. Usage data includes metrics and information about how you use and interact with the Subscription Service, such as which features you use most often, when an item (for example, a ticket) is opened and closed, and how frequently certain features (for example, workflows) are triggered in your account.
Mobile
When you access the Subscription Service or use it through our mobile apps, we automatically collect information such as your device model and version, operating system, and device identifier.
Third-Party Integrations
You can connect third-party integrations to your Data4Sales account; these integrations may request certain permissions to access data or send information to your account. It is your responsibility to review any third-party integrations you authorize.
The permissions you grant give those third parties access to your data, which may include (among other things) allowing third-party applications to view, store, and modify your Data4Sales account data. We are not responsible for the practices of third-party integrations, so please carefully review the permissions you grant to those applications.
If you use the Gmail integration or choose to integrate any other G Suite app with Data4Sales, you’ll be asked to grant us access to information from your Gmail or Google account. You can learn more about how we access this data here or in the notice that appears within the app when you connect Gmail.
Integration with Google Drive
When you connect your Google Drive, the Subscription Service will be able to view your files, upload and download them, and store their content and titles.
Google Search Console
You can integrate your Google Search Console with our Content Management System (CMS). As part of this integration, the Subscription Service will be able to view and manage the list of sites and domains you control, as well as view and manage the owners of those domains.
Data4Sales Partners
We may receive information about you or other users of your Data4Sales account through our global network of partners, for example, through our partners' opportunity or lead registration process, or through co-marketing agreements with them.
Third Parties
We may receive information from third-party service providers, affiliated companies, and our business and solution partners.
Other Data4Sales Companies
We may receive information about you from other companies owned or operated by Data4Sales, in accordance with their terms and policies, which are available here.
c. Information we process on behalf of our clients
Our online Subscription Service allows our customers to create and share marketing, sales, and customer service content. When they use it, they may collect Personal Data such as first and last name, email address, mailing address, phone number, or other information about you. We do not control the content of our customers’ web pages or the types of Personal Data they choose to collect or manage using the Subscription Service. We store our clients’ information on our service providers’ servers, but we process it as data processors, following our clients’ instructions and in accordance with our Client Terms of Service, which prohibit us from using it except to the extent necessary to provide and improve the Subscription Service, and when required by law.
Our customers control the information they process through the Subscription Service and are responsible for correcting, deleting, or updating it, as well as for complying with any regulations or laws that require them to provide notice, obtain consent, or take other necessary steps before transferring Personal Data to Data4Sales for processing.
02HowWe Use Your Information
a. To provide the product and services
To market and promote the Subscription Service
We use the information you provide to market and promote our products, services, and other offers. For example, we use information such as your email address or mailing address to send you information or content from Data4Sales that we believe may be of interest to you—by mail, email, or other means—and to send you marketing communications related to our business. We use this information to promote our services and share promotional and informational content with you, based on your communication preferences.
We may also call you to discuss other Data4Sales products or services that might interest you. If you have a scheduled call with a Data4Sales representative, we may record and transcribe it. We will let you know before the call that it will be recorded, and you can choose not to have it recorded.
b. To communicate with you about the services
We use the information you provide when you sign up for the Subscription Service to contact you via email or in-app notifications regarding billing, account management, and other administrative matters. We send you updates regarding our Customer Terms of Service or other legal agreements. We may also contact you through these same channels regarding security incidents.
We use your information to provide you with support—for example, to resolve any technical issues you encounter and to analyze product crashes or errors.
c. To provide and improve the Subscription Service
We use your account information and Customer Data to provide you with the product and services. For example, we use the email address you provide when you register to create your user account, and your payment information to process payments for the paid use of the Subscription Service.
We collect data on how our products and services are used by tracking our users, and we use this data to develop and improve them. For example, we analyze usage trends within the product to identify which new features or integrations might be of interest to our users. We may share usage data externally, but only in an anonymized or aggregated form, to create and improve product features.
We use Customer Data in an anonymized form for machine learning, which supports certain features of the Subscription Service. For example, machine learning helps with customer segmentation models and facilitates the import of data into your Data4Sales account. You can request that your Customer Data not be used for machine learning purposes by emailing support@data4sales.com.
d. To protect our product and Data4Sales users
We use your account information to investigate and help prevent security incidents. We may also use it to comply with legal requirements. We use your information to verify user accounts and new registrations for the product, and to detect and prevent misuse of the product, including enforcing our Acceptable Use Policy.
For research and development
We may share statistical information about our users with third parties or provide it to other companies, but it will not be used to identify any individual user and will only be shared in an aggregated and de-identified form. For example, we may publish blog posts about trends or how users interact with the product.
Mobile
If you use our mobile apps, we may send you push notifications from time to time to let you know about events and promotions. If you no longer want to receive them, you can turn them off in your device's settings.
Log Files
Data4Sales uses log files to obtain general statistics about website usage. To this end, we link this automatically collected data with other personal data, such as name, email address, mailing address, and phone number. We also use log files to troubleshoot problems and investigate security incidents.
Third Parties
We receive information from third-party service providers. We may use this information in conjunction with other information we collect through the means described in this Privacy Policy to keep you informed and provide you with a better Subscription Service—for example, through personalized communications, event promotions, and by tailoring our websites or products to enhance your user experience.
Social Media Features
Our websites include social media features, such as the Facebook “Like” button, and widgets, such as the share button or small interactive programs that run on our sites. These features may collect your IP address and the page on our sites that you are visiting, and may set a cookie to function properly. Social media features and widgets are hosted by a third party or directly on our sites. This Privacy Policy does not apply to these features: your interaction with them is governed by the privacy policy and other policies of the companies that provide them.
Public Forums
We offer publicly accessible message boards, blogs, and community forums. Please be aware that if you post information directly on these platforms, others may collect and use it. Upon your request, we will correct or remove any information you have posted on the websites, as described in the section “How to Unsubscribe from Our Communications.”
Other purposes, with your consent
We share your information with third parties when you give us your consent to do so.
03HowWe Share the Information We Collect
a. Third Parties and Service Providers
We work with third parties and service providers who provide services on our behalf to visitors to our websites, our customers, and users of our products and services. We may need to share your information with them to provide you with information about products or services. For example, to remove duplicate information from prospect lists, analyze data or perform statistical analysis on your use of the Subscription Service or your interactions on our sites, provide marketing support, process credit card payments, supplement the information you provide to us to offer you better service, develop and improve our products and services, and provide customer service or support. These providers are prohibited from using your Personal Data for any other purpose and must maintain the confidentiality of your information. In all cases where we share your information with these agents, we expressly require them to acknowledge and comply with our privacy and data protection policies and standards.
b. Partners
We may share data with trusted Data4Sales partners so they can contact you if you have opted in to receive such communications, to assist us with statistical analysis, or to provide sales or customer service support. These partners are prohibited from using your Personal Data for any other purpose and must maintain the confidentiality of your data.
We work with trusted third parties to provide you with co-marketing content that we believe may be relevant to you. When you interact with these partners, we’ll let you know with whom we share your data and provide a link to their privacy policy so you know how to opt out of their communications. These partners must comply with our privacy and data protection policies.
c. Corporate Transactions
If another company acquires us (or our assets)—whether through a merger, acquisition, bankruptcy, or for any other reason—that company will receive all the information collected by Data4Sales on our websites and through the Subscription Service. In that case, we will notify you by email or through a prominent notice on our website regarding any change in ownership, the uses of your Personal Data, and the options available to you regarding such data.
d. Mandatory Disclosure
We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe it is necessary to protect our rights, your safety, or the safety of others; to investigate fraud; or to comply with a law, court order, or legal process. If you use the Subscription Service, Customer Data is considered Confidential Information; please review the confidentiality provisions in the Customer Terms of Service for more information.
04HowWe Transfer the Information We Collect Internationally
a. International transfers within Compass Global Services Inc.
To facilitate our global operations, we may transfer information to other Data4Sales affiliates in the countries where we operate, for the purposes described in this policy.
This Privacy Policy applies even if we transfer Personal Data to other countries. We take appropriate measures to ensure that your Personal Data remains protected wherever it is transferred. When we share Personal Data of individuals from the European Economic Area (“EEA”), Switzerland, or the United Kingdom among Data4Sales Affiliates, we use the Standard Contractual Clauses (approved by the European Commission) and, where applicable, additional measures (such as secure, industry-standard encryption methods to protect customer data at rest and in transit, TLS for sites hosted by Data4Sales, web application firewall protection, and other appropriate contractual and organizational measures).
b. International transfers to third parties
Some of the third parties described in this Privacy Policy that provide services to us under contract are located in other countries, which may not have privacy and data protection laws equivalent to those of the country where you reside. When we share Personal Data of individuals from the EEA, Switzerland, or the United Kingdom with third parties, we use various legal mechanisms to protect the transfer, such as the standard contractual clauses approved by the European Commission, along with additional measures where appropriate. For transfers to or from the United Kingdom, we use the standard contractual clauses adapted for the United Kingdom. For transfers to or from Canada, we use the standard contractual clauses. With regard to personal data received from or transferred to Canada, Data4Sales is subject to the oversight authority of the Office of the Privacy Commissioner of Canada. Please contact us if you need more information about the legal mechanisms we use to transfer personal data outside the EEA, Switzerland, Canada, and the United Kingdom.
c. Notice Regarding the Privacy Shield
Data4Sales complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (collectively, the “Privacy Shield Frameworks”) with respect to the collection, use, and retention of Personal Data from individuals in the European Union, Switzerland, and the United Kingdom. Data4Sales is committed to processing all Personal Data received from member countries of the European Union (EU), Switzerland, and the United Kingdom in accordance with the Privacy Shield Principles. Please note that we do not use the EU-U.S. Privacy Shield as a data transfer mechanism. To learn more about the Privacy Shield Principles, visit the U.S. Department of Commerce’s Privacy Shield list at privacyshield.gov.
Under certain conditions, described in more detail on the Privacy Shield website, you may have the right to seek binding arbitration once all other dispute resolution procedures have been exhausted.
05HowWe Store and Protect Your Information
a. Data Storage and Security
We use various security technologies and procedures to protect your Personal Data from unauthorized access, use, or disclosure. We store the Personal Data you provide to us on servers located in a controlled and secure environment. All Personal Data is protected by appropriate physical, technical, and organizational measures.
b. Retention of Personal Data
The length of time we retain the information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time, we delete or anonymize it; if that is not possible, we store it securely and isolate it from any further use until it can be deleted.
We retain the Personal Data you provide to us when we have a legitimate and ongoing business need to do so (for example, to comply with our legal obligations, resolve disputes, and enforce our agreements).
When we no longer have a legitimate business need to process your Personal Data, we securely delete or anonymize it; if that is not possible, we securely store it and isolate it from any further processing until it can be deleted. We will delete it sooner if you request it, as described in the section “How to Access and Control Your Personal Data.”
If you chose to receive our marketing communications, we retain information about your marketing preferences for a reasonable period of time after the last time you showed interest in our content, products, or services—for example, the last time you opened one of our emails or stopped using your Data4Sales account. We retain information derived from cookies and other tracking technologies for a reasonable period of time after it was generated.
The data that our customers process in connection with the Subscription Service is retained in accordance with Data4Sales' Terms of Service for Customers.
07Howto Access and Control Your Personal Data
a. Review, correct, and delete your Personal Data
You have the following data protection rights:
- You may request access to, correction, updating, or deletion of your Personal Data.
- You may object to our processing of your Personal Data, ask us to restrict its processing, or request its portability.
- If we collect and process your Personal Data with your consent, you may withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of any processing carried out prior to the withdrawal, nor does it affect processing based on legal grounds other than consent.
- You have the right to file a complaint with a data protection authority regarding how we collect and use your Personal Data.
If you are a customer or a prospect of a Data4Sales customer who uses our Subscription Service, or if you otherwise interact with that customer, and you wish to access, correct, modify, or delete your data controlled by that customer, please contact the customer directly. Data4Sales acts as a data processor for its customers and will work with them to address these requests as appropriate.
b. Anti-Spam Policy
Our Acceptable Use Policy applies to us and our customers and, among other things, prohibits the use of the Subscription Service to send unsolicited commercial emails in violation of applicable laws, and requires that each email sent through the Subscription Service include an opt-out mechanism and all other required information. We require all our customers to comply with the Acceptable Use Policy at all times, and any violation may result in the immediate suspension or termination of the Subscription Service.
c. How to unsubscribe from our communications
You can unsubscribe from our marketing communications by clicking the “Unsubscribe” link at the bottom of our emails or by updating your communication preferences.
d. How to unsubscribe from communications from our clients
Our clients are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from them. If you are a client or a prospect of a Data4Sales client, or if you interact with them in any other way, you can unsubscribe from their marketing communications by clicking the “Unsubscribe” link at the bottom of their emails or by contacting them directly.
08Privacy Rightsin California
a. Application
This section applies only to California consumers. For the purposes of this section, “Personal Information” has the meaning set forth in the California Consumer Privacy Act (“CCPA”). It describes how we collect, use, and share Personal Information from California consumers in our capacity as a business, and the rights that such residents have. The CCPA requires businesses to disclose whether they sell Personal Information. Data4Sales is a business and does not sell Personal Information. We may share Personal Information with third parties if they are authorized service providers or business partners who have agreed to our contractual restrictions regarding its retention, use, and disclosure.
If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us, and we will provide you with the information you need in an accessible alternative format.
b. How We Collect, Use, and Share Your Personal Information
Over the past twelve (12) months, we have collected the following legal categories of Personal Information:
The commercial and business purposes for which we collect this information are described in Section 2 of this Privacy Policy. The categories of third parties to whom we “disclose” this information for commercial purposes are described in Section 3.
c. Your Rights in California
You have certain rights regarding the Personal Information we collect or retain about you. These rights are not absolute, and in some cases, we may deny your request as permitted by law.
- Right of Access: You may ask us to provide you with information about what Personal Information we have collected, used, and disclosed about you in the past 12 months.
- Right to Deletion: You may ask us to delete the Personal Information we collect or retain, subject to certain exceptions.
- Right to Non-Discrimination: You will not be treated in a discriminatory manner for exercising any of your privacy rights.
Data4Sales does not sell Personal Information to third parties (pursuant to the California Civil Code, sections 1798.100 through 1798.199, also known as the California Consumer Privacy Act of 2018).
d. How to Exercise Your Rights in California
You may exercise your rights on your own or designate an authorized agent to do so on your behalf. To protect your Personal Information, we will verify your identity using a method appropriate to the type of request. We may also require that your authorized agent have your written permission to submit requests on your behalf, and we may need to verify the agent’s identity.
Use the contact information if you'd like to:
- Access this policy in an alternative format.
- Exercise your rights.
- Learn more about your rights or our privacy practices.
- Appoint an authorized agent to file an application on your behalf.
09Data Protection Officer
If you have questions about this Privacy Policy or our privacy practices, or if you have a disability and need to access this notice in another format, please contact us.
10OtherImportant Information About Privacy
a. We never sell Personal Data
We will never sell your Personal Data to any third party.
b. Information about minors
These websites are not intended for or directed at children under 16, and we do not knowingly or intentionally collect Personal Data from children under 16. If you believe we have collected Personal Data from a child under 16, please contact us so that we can delete it.
Questions about your privacy?
Please contact us if you have any questions about this policy, to exercise your rights, or to request this document in another format.