Automate without dehumanizing
Orbis Support is an AI agent designed to turn your customer service into a competitive advantage. Efficient support that understands the full context of the customer—their behavior, needs, and history.
It draws data from the following sources:
- All sales channels
- All marketing activities
- Behavior by channel
- Purchase preferences and frequency
- Interaction history
So that every response is meaningful, timely, and relevant.
- Automate common responses
- Prioritize conversations based on customer value
- Detect intentions and needs in real time
- Escalate cases to the support team with full context about the customer and the issue
- Send images or videos
Result: less friction, faster service, and better experiences.
- Identify opportunities to build customer loyalty
- Enable personalized recommendations
- Identify customers at risk of churning
- Improve the customer experience by showing that you understand their needs
It doesn't work in isolation. It's part of the Data4Sales ecosystem:
- Integrated with your Smart Customer Data Platform
- Integrated with your Marketing Cloud
- Integrated with ORBIS COPILOT and ORBIS CREATIVE
- Powered by audiences, behavior, and predictions
hyperpersonalized
via WhatsApp
Turnover vs. previous year
Growth in recurring customers
Attribution by WhatsApp
Conversion
WhatsApp sales attribution
Record sales
Increased revenues
Recurring customer orders
Record sales
Open rate
Click rate
Bounced rate
Costs in Meta
Opening rate
Reactivation
Retention
