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Sales Recovery: Shopping Carts and Visitors Returning to Checkout

Data4Sales recovers sales that fell through the cracks. It detects abandoned shopping carts and browsing sessions, sends a message via WhatsApp, email, or SMS at just the right moment—including a photo of what each customer selected—and guides them back to checkout. If they make a purchase, they exit the workflow.

Schedule a demoSee how it works
Workflow · Abandoned CartActive
He left his cart behind
Trail X Running Shoes · $129
VTEX
1 hour later
A WhatsApp message with the photo and her assembled stroller
WhatsApp
The next day
Email only if you didn't make a purchase
Email
He bought
He stepped out of the flow
For Sale
129 USDrecovered
Attributedto the flow

Illustrative example

SignalShopping CartFrom your e-commerce site
Step 1WhatsAppIn the first hour
Step 2EmailIf you did not purchase
SaleCheckoutExit the flow
ResultRecoveredMeasure
The problem

Almost all shopping carts are abandoned before checkout

Shopping Carts Without TrackingThe customer made a selection, got distracted, and no one reminded them that their purchase was still there.
A generic email sent too lateA reminder that was the same for everyone, sent the next day, when the initial enthusiasm had already faded.
Lost VisitorsAnyone who viewed a product and left without adding it to their cart receives nothing.
How Data4Sales Solves It

Automatic recovery, on the right channel and at the right time

Detect the signal

Shopping carts from your e-commerce site and products viewed using the Data4Sales Pixel.

VTEX, Shopify, Tiendanube, and more

Write on time

Send a WhatsApp message within the first hour with a photo of the product and a button to add it to your cart.

Ready-made templates

Persist with good judgment

An email or text message the next day only for those who didn't make a purchase. They are removed from the workflow as soon as they make a purchase.

Departure Conditions

Measure what has been recovered

Sales attributed to the flow and to each step, both online and in-store.

Revenue by Cash Flow
Strategies for this goal

Don't let any sale fall through

With Orbis Pulse, you choose this objective, and the AI combines these tactics for each client, within the parameters you set.

Recovery

Shopping Carts That Come Back

Take anyone who left items behind back to the checkout.

Recovery

Interest That Never Wanes

Reach out to those who viewed products but left without buying anything.

Catalog

He came back, got off, and is running out of steam

Notify me when the item I want is back in stock or goes on sale.

Acquisition

The First "Yes"

A personalized incentive for your first purchase.

Payment Methods

Quotas that sell

Remind those who hesitated because of the price of the available payment plans.

Acquisition

From Click to Contact

Turn visitors into contacts so you can reach out to them.

Coffee · Chile
15,9%

conversion

Success Story · Marley Coffee

Sales That Don't Fall Through the Cracks

Marley Coffee automated purchase recovery with timely messages and brought its customers back to the checkout.

Read the Marley Coffee case study
Integrations

Data4Sales integrates with the tools you already use

More than 50 native connectors for the Latin American retail sector. Your data comes in from e-commerce, physical stores, and ERP systems, is consolidated into a single customer profile, and is then sent to your channels, digital advertising campaigns, and your AI assistant.

Home

eCommerce

Customers, orders, shopping carts, and the catalog—all synchronized every day.

VTEXShopifyTiendanubeWooCommerceMagento (Adobe Commerce)PrestaShopFenicio
Home

Brick-and-mortar store, ERP, and CRM

In-store sales follow the same pattern as online purchases.

SAPOracleMicrosoft Dynamics 365SalesforceHubSpotOdooLightspeedBsaleZeta SoftwareYour POS
Home

Website, Customer Loyalty, and First-Party Data

Performance on your site, reviews, and any other sources you already have.

Data4Sales PixelYotpoBigQueryAmazon S3DatabasesAPICSV and Excel
Departure

Messaging Channels

Campaigns, workflows, and customer service tailored to each client's context.

WhatsApp Business APIEmailSMSInstagramFacebook Messenger
Departure

Digital Guidelines

Natively synchronized audiences and lookalikes of your best customers.

Meta AdsGoogle AdsTikTok Ads
Departure

AI Assistants with MCP

View and activate your Data4Sales data from the assistant you already use.

ChatGPTClaudeGeminiGrokPerplexity
  • Daily synchronization, no manual uploads
  • Identity resolution: one unique profile per customer
  • Setup with support from our team
  • Can't find your system? We can connect to it via API, database, or files.
View all integrations
Features You'll Use

Everything you need, all in one place

MarketingWorkflowsCart and Abandoned Cart Workflows
DataWeb PixelProducts Viewed and Searches
MarketingWhatsApp MarketingTemplates with photos and shopping carts
MarketingEmail MarketingThe second reminder
MarketingOrbis PulseRecovery with a customized plan for each client
AttentionOrbis SupportAnswers questions and closes the sale
Other objectives

Solutions by Objective

Looking for your industry? View solutions by industry

Customer Retention and Repeat PurchasesMake sure every buyer chooses you againCustomer ReactivationWin back customers who stopped buyingUnified retailIn-store and online—one customer1:1 hyper-personalizationA different message for each customerSales via WhatsAppCampaigns, flows, and customer service that drive salesAI-powered after-sales supportRespond based on the customer’s history and drive repeat salesSatisfaction and NPSMeasure every experience and take timely actionAttribution and ROIHow much each campaign actually sold
Frequently Asked Questions

Sales Recovery with Data4Sales

Questions that marketing, e-commerce, and CRM teams often ask us about this goal.

How does Data4Sales recover abandoned shopping carts?

Retrieve the shopping carts from your e-commerce site and set up an automated workflow: a WhatsApp message within the first hour with a photo of the product and a link to their shopping cart, and an email or text message the next day only if they didn't make a purchase. When the customer makes a purchase, they are removed from the workflow.

What is abandoned browsing?

This is when a customer browses products or categories and leaves without adding anything to their cart. With the Data4Sales Pixel, that visit is recorded in their profile, and you can reach out to them with information about what they viewed and related products.

Why Use WhatsApp to Recover Shopping Carts?

Because it's the channel with the highest open rate in Latin America, and it reaches users while their purchase intent is still fresh. In Data4Sales' WhatsApp campaigns, the average open rate is 63%.

Which platforms does it work with?

With VTEX, Shopify, Tiendanube, WooCommerce, Magento, PrestaShop, and Fenicio, among others. If your platform isn't listed, the Data4Sales team will help you connect it.

Recover the sales you almost had

We'll show you how many carts you could recover using your data.

Schedule a demo