AI-Powered Customer Service: Responds Based on Each Customer's History and Drives Repeat Sales

Orbis Support is Data4Sales’ AI agent designed to assist your customers. It responds via WhatsApp, Instagram, Facebook, email, and MercadoLibre, displaying customers’ purchase history, order status, and inventory at a glance; it forwards customer inquiries that require human assistance to your team and turns the conversation into a new sale.

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Orbis Support · WhatsAppOnline

“Where’s my order?”
Lucía · Champion Customer · 5 purchases

Home

Orbis Responds
Order status: on the way, arriving tomorrow

“Do you have the jacket in size M?”
Orbis checks the inventory and sends him the link

She bought the jacket
From the product link in the chat

For Sale

Resolvedwithout waiting for an agent

+1 salefrom customer service

Illustrative example

InquiryOrderWith your order history

AnswerOrbisStatus and Stock

For SaleLinkProduct or Cart

CheckoutPurchaseWithout leaving the chat

ResultAttributedWith UTM

The problem

Your customer service team responds without knowing who the customer is

Responses Without ContextThe agent cannot see what the customer purchased or which campaign they received.

Peak Times That OverwhelmDuring peak shopping seasons, appointments pile up and customers wait for hours.

Conversations That Don't Lead to SalesCustomer service resolves issues and closes the deal, even though the customer was ready to buy again.

How Data4Sales Solves It

Context-Based Attention, Which Also Sells

An omnichannel inbox

WhatsApp, Instagram, Facebook, email, and MercadoLibre all in one place, for the AI agent and your team.

Orbis Support

With the history in plain sight

Online and in-store purchases, promotional offers received, order status, and available inventory.

Customer Data Platform

AI and People Together

Orbis responds to common questions and determines what a person needs. You choose which conversations the AI doesn't handle.

Configurable Exclusions

From Chat to Purchase

Product links with UTM parameters and shopping carts set up via links so customers can pay without leaving the chat.

Measured sales

Strategies for this goal

Tactics That Link Attention and Sales

With Orbis Pulse, you choose this objective, and the AI combines these tactics for each client, within the parameters you set.

Experience

The Voice of the Customer

Measure every experience with NPS and resolve issues before they escalate.

Experience

A claim that builds customer loyalty

Turn a problem you've solved into a stronger relationship.

Retention

The Perfect Companion

Suggest items that go well with what they searched for.

Recovery

Shopping Carts That Come Back

Add items to the cart via the link and proceed to checkout.

Retention

They're back—and here to stay

Accompany the person who returned after filing a complaint.

Customer Loyalty

First, your VIPs

Priority service for your best customers.

Integrations

Data4Sales integrates with the tools you already use

More than 50 native connectors for the Latin American retail sector. Your data comes in from e-commerce, physical stores, and ERP systems, is consolidated into a single customer profile, and is then sent to your channels, digital advertising campaigns, and your AI assistant.

Home

eCommerce

Customers, orders, shopping carts, and the catalog—all synchronized every day.

VTEXShopifyTiendanubeWooCommerceMagento (Adobe Commerce)PrestaShopFenicio

Home

Brick-and-mortar store, ERP, and CRM

In-store sales follow the same pattern as online purchases.

SAPOracleMicrosoft Dynamics 365SalesforceHubSpotOdooLightspeedBsaleZeta SoftwareYour POS

Home

Website, Customer Loyalty, and First-Party Data

Performance on your site, reviews, and any other sources you already have.

Data4Sales PixelYotpoBigQueryAmazon S3DatabasesAPICSV and Excel

Departure

Messaging Channels

Campaigns, workflows, and customer service tailored to each client's context.

WhatsApp Business APIEmailSMSInstagramFacebook Messenger

Departure

Digital Guidelines

Natively synchronized audiences and lookalikes of your best customers.

Meta AdsGoogle AdsTikTok Ads

Departure

AI Assistants with MCP

View and activate your Data4Sales data from the assistant you already use.

ChatGPTClaudeGeminiGrokPerplexity

Daily synchronization, no manual uploads
Identity resolution: one unique profile per customer
Setup with support from our team
Can't find your system? We can connect to it via API, database, or files.

View all integrations

Features You'll Use

Everything you need, all in one place

AttentionOrbis SupportThe AI customer service agent

DataCustomer Data PlatformEach customer's history

MarketingWhatsApp MarketingCampaigns That Continue in Chat

DataOrbis CopilotAnalyze your conversations

SolutionsSatisfaction and NPSMeasure Every Experience

SolutionsSales via WhatsAppChat as a Sales Channel

Other objectives

Solutions by Objective

Looking for your industry? View solutions by industry

Customer Retention and Repeat PurchasesMake sure every buyer chooses you again Customer ReactivationWin back customers who stopped buying Unified retailIn-store and online—one customer 1:1 hyper-personalizationA different message for each customer Sales via WhatsAppCampaigns, flows, and customer service that drive sales Sales recoveryShopping carts and visitors returning to checkout Satisfaction and NPSMeasure every experience and take timely action Attribution and ROIHow much each campaign actually sold

Frequently Asked Questions

AI-Powered After-Sales Support with Data4Sales

Questions that marketing, e-commerce, and CRM teams often ask us about this goal.

What is Orbis Support?

It is Data4Sales' AI agent for customer service. It operates within an omnichannel inbox that includes WhatsApp, Instagram, Facebook, email, and MercadoLibre; it responds using each customer's purchase history and forwards conversations that require human intervention to your team.

What can the AI agent say in response?

Frequently asked after-sales questions, such as order status, stock availability, or product information, with the customer's and your store's information clearly displayed. The customer's needs are relayed to your team.

Can I choose which conversations the AI handles?

Yes. You can set up exclusions so that certain incoming conversations aren't handled by the AI agent and go directly to your team.

How does Orbis Support sell its products?

Send product links with UTM parameters to track sales coming from the chat, and your team can fill the cart and send the payment link. The conversation is saved to the customer's profile for your future campaigns.

AI-Powered Customer Service: Responds Based on Each Customer's History and Drives Repeat Sales

Your customer service team responds without knowing who the customer is

Context-Based Attention, Which Also Sells

An omnichannel inbox

With the history in plain sight

AI and People Together

From Chat to Purchase

Tactics That Link Attention and Sales

The Voice of the Customer

A claim that builds customer loyalty

The Perfect Companion

Shopping Carts That Come Back

They're back—and here to stay

First, your VIPs

Data4Sales integrates with the tools you already use

eCommerce

Brick-and-mortar store, ERP, and CRM

Website, Customer Loyalty, and First-Party Data

Messaging Channels

Digital Guidelines

AI Assistants with MCP

Everything you need, all in one place

Solutions by Objective

AI-Powered After-Sales Support with Data4Sales

What is Orbis Support?

What can the AI agent say in response?

Can I choose which conversations the AI handles?

How does Orbis Support sell its products?

Provide Better Service and Make a Sale in Every Conversation